Cleva Europe Ltd takes pride in engineering high quality, durable products. As such, all Vacmaster® machines are guaranteed against defects in workmanship and materials. This guarantee policy is free and provides benefits which are additional to your statutory rights as a consumer and does not affect your legal rights.
Terms and Conditions
Any usage of the machine that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Consumer Rights Act.
This guarantee comes into effect from the date of purchase and covers against material and/or workmanship defects. The guarantee covers replacement parts or replacement of the product (at the manufacturer’s discretion) within the guarantee period. The manufacturer has the right to offer a suitable repair or replacement product/part at their discretion.
This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance.
This guarantee excludes consumable parts which may be affected by normal wear and tear.
All claims must be accompanied by a proof of purchase.
Unless otherwise stated, Cleva Europe Ltd. provides the following types of guarantees per product category.
Domestic Wet & Dry Vacuum Cleaners
This guarantee covers the product for domestic and personal use only and does not cover usage for commercial or hiring applications. These products carry a limited* 2-year guarantee.
Commercial Wet & Dry Vacuum Cleaners
This guarantee covers the use of the product for commercial, industrial or rental use, which is stipulated by the usage of the machine on a property that operates as a business, or on behalf of an organisation. These products carry a limited*1 1-year guarantee.
Please note, our 110v wet and dry vacuum cleaners have been designed to solely be used with 110v site transformers or attached directly to a 110-volt power supply. The use of 240v fly leads and step-down transformers are considered unauthorised use and will void this product guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act.
This manufacturer’s guarantee covers the replacement parts, or replacement of the purchased product for 5-years (2-year period in relation to Vacmaster Cardio54®).
This guarantee covers the product for domestic and personal use only and does not cover usage for commercial or hiring applications. These products carry a limited*1 2-year guarantee.
A product which is part of the Vacmaster AllergenProTM range, carries an extended 1-year (12 months) which is applied on top of the initial manufacturer’s guarantee period upon registering the product, providing a total of 3-years (36 months) at no additional cost. The extended guarantee detailed is limited to residences within UK and Ireland. To register your product please visit; www.cleva-europe.com/register
* Subject to guarantee terms and conditions.
*1 Exclusions apply – please contact our customer service team for further information.