Delivery

Covid-19 

Updated 24 March 2020

We're open and working hard to deliver all orders. Please be assured that we will continue to provide the best service we can while protecting the health and safety of our staff and customers. Deliveries may take a little longer as we're taking extra steps to protect customers, staff and partners.

All orders, including all our Next Day Delivery parcels are still being prepared and dispatched, however we cannot guarantee that all parcels will arrive next day.

Our warehouse staff are working with reduced staffing levels onsite, heightened hygiene processes and social distancing measures. And our partnered couriers have also introduced no-contact delivery options. We will keep you informed of any further changes.

Thank you for your understanding.

Offshore Deliveries

Offshore deliveries continue as normal, although you can expect some disruption to service.  There are long delays at some borders due to the extra checks on people which is impacting on delivery times.

Further information regarding our couriers can be found on their individual websites below:

Parcel Force   https://www.parcelforce.com/service-updates  

DHL  https://www.logistics.dhl/global-en/home/global-news-alerts/global-messages/coronavirus.html

Royal Mail https://www.royalmail.com/coronavirus 

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Free Delivery

Delivery for all items is free of charge.

Please note that additional fees apply for delivery to addresses in the Republic of Ireland, Highlands, Islands and International Zones (see Offshore delivery info below)

Dispatch

Orders placed before 12pm on a standard weekday are dispatched the same day. Orders placed after 12pm will be dispatched the following working day.

Fast 24hr Delivery

As standard, delivery for purchases that include appliances will be made 24hrs after dispatch on weekdays. If you place an order for an appliance after 12pm on a Friday, delivery will be made on the following Tuesday.

Orders placed before midday, Monday-Friday, will be dispatched the same day, excluding public and bank holidays. Any orders placed after this time will be dispatched the following working day.

Standard 48hr Delivery

Delivery for orders of accessories will be made 48hrs after dispatch on weekdays. To check the delivery status of your order, log into the My Account section of our website and click on the tracking link provided.

Offshore Delivery

Please see a list below of the countries we deliver to and applicable surcharges. N.B. Surcharges for delivery to Northern Ireland, Isle Scilly, Isle of Man only applies to orders over 2 kg. Delivery for items under 2 kg is free.

Country Delivery £ Estimated Delivery time
England, Wales and parts of Scotland,  Free 24 hr (excl. weekends)
UK Highlands & Islands  Free 3 working days
Northern Ireland, Isle Scilly, Isle of Man £10 48hr (excl. weekends)
Channel Islands £10 3 working days
Republic of Ireland £10 3 working days
Netherlands, Belgium, Luxembourg £10 3 working days
France, Germany, Denmark £10 3 working days
Italy, Spain, Portugal, Greece £15

3 working days

Austria, Czech Republic, Slovakia, Switzerland £15 3 working days
Estonia, Latvia, Lithuania, Sweden Finland, Hungary, Norway, Poland, San Marino, Slovenia £15 3 working days