Delivery Information
*International Deliveries - temporarily suspendedDue to the rapidly changing situation with COVID-19 restrictions and the customs border for Brexit, we are no longer accepting new orders for international delivery. Orders placed before 5pm 14 Jan, have been despatched but we are experiencing significant delays in delivering these parcels to you. Please follow the delivery tracking links sent to you for updates. We apologise for the inconvenience and hope to resume our international deliveries in the coming days. |
DELIVERY TO MAINLAND UK - FREE
*Because of high demand nationally due to Covid-19 restrictions, some standard and next day deliveries are taking longer to arrive than normal.
Our standard 2-3-day deliveries are handled by Royal Mail and although most orders are delivered within that time-frame, some orders are taking up to 10 days to arrive.
Next Day deliveries are also being affected and can take an additional 2-3 days to arrive. Please plan for this eventuality when placing your order and follow the tracking links in your email updates for the current status of your delivery.
Free Delivery
Delivery for all items is free of charge.
Please note that additional fees apply for delivery to addresses in the Republic of Ireland, Highlands, Islands and International Zones (see Offshore delivery info below)
Dispatch
Orders placed before 12pm on a standard weekday are dispatched the same day. Orders placed after 12pm will be dispatched the following working day.
Fast 24hr Delivery
As standard, delivery for purchases that include appliances will be made 24hrs after dispatch on weekdays. If you place an order for an appliance after 12pm on a Friday, delivery will be made on the following Tuesday.
Orders placed before midday, Monday-Friday, will be dispatched the same day, excluding public and bank holidays. Any orders placed after this time will be dispatched the following working day.
Standard 48hr Delivery
Delivery for orders of accessories will be made 48hrs after dispatch on weekdays. To check the delivery status of your order, log into the My Account section of our website and click on the tracking link provided.
INTERNATIONAL DELIVERY
Please see a list below of the countries we deliver to and applicable surcharges.
Deliveries to areas outside of the following regions may incur additional Customs & Duty charges; Germany, Italy, France, Czechia & Poland.
Any Customs & Duty charges applied to deliveries outside these regions are currently the sole responsibility of the customer. Our courier partner will contact you directly regarding these charges.
Country |
Small Items < 2kg £ |
Large Items > 2kg £ |
Estimated Delivery time |
| England, Wales and parts of Scotland, | Free | Free | 24 hr (excl. weekends) |
| UK Highlands & Islands | Free | Free | 3 working days |
| Northern Ireland, Isle Scilly, Isle of Man | £7.99 | £14.99 | 48hr (excl. weekends) |
| Channel Islands | £7.99 | £14.99 | 3 working days |
| Republic of Ireland | £7.99 | £14.99 | 3 working days |
| Netherlands, Belgium, Luxembourg | £7.99 | £14.99 | 3 working days |
| France, Germany, Denmark | £7.99 | £14.99 | 3 working days |
| Italy, Spain, Portugal, Greece | £7.99 | £14.99 |
3 working days |
| Austria, Czech Republic, Slovakia, Switzerland | £7.99 | £14.99 | 3 working days |
| Estonia, Latvia, Lithuania, Sweden Finland, Hungary, Norway, Poland, Romania, San Marino, Slovenia | £7.99 | £14.99 | 3 working days |