Delivery Information
DELIVERY TO UK MAINLAND - FREE
Please note, on the 1st & 13th October, there are planned strikes taking place by Royal Mail postal staff. This is likely to cause disruption to some of our customers when purchasing small items; deliveries of appliances will not be affected. We apologise in advance for any inconvenience and appreciate your patience at this time.
Free UK Mainland Next Day Delivery*
Delivery for all items is free of charge.
Please note that additional fees apply for delivery to addresses in the Channel Islands, Northern Ireland, Isle of Scilly and Man.
Dispatch
Orders placed before 12pm, Monday to Friday, are usually dispatched the same day. Orders placed after 12pm will be dispatched the following working day.
*Fast 24 hour Delivery - Appliances
As standard, delivery for purchases that include appliances will usually be made 24 hours after dispatch on weekdays. If you place an order for an appliance after 12pm on a Friday, delivery will be made on the following Tuesday.
Standard 48 hour Delivery - Accessories
Delivery for orders of accessories only will usually be made 48 hours after dispatch on weekdays.
Please expect delays around public and bank holidays.
Delivery Status
Once your order has been dispatched from our warehouse you will receive an email with a tracking link.
To check the delivery status of your order, log into the My Account section of our website and click on the tracking link provided.
DELIVERY DESTINATIONS
Please see a list below of the countries we deliver to and applicable surcharges.
Deliveries to Northern Ireland and areas outside of mainland UK (incl. Scottish Highlands & Islands) may incur additional Duty & Customs charges.
Any Duty & Customs charges applied are currently the sole responsibility of the customer. Our courier partner will contact you directly regarding these charges.
Country |
Small Items < 2kg £ |
Large Items > 2kg £ |
Estimated Delivery time |
| England, Wales and parts of Scotland | Free | Free | 1 working day (excl. weekends) |
| UK Highlands & Islands | Free | Free | 3 working days |
| Northern Ireland, Isle of Scilly, Isle of Man | £7.99 | £14.99 | 2-3 working days (excl. weekends) |
| Channel Islands | £7.99* | £14.99* | 3 working days |
* Excludes VAT