Product Support

Self-help guides

Reduced suction performance
The most likely cause for a loss in suction is a blockage somewhere in the vacuum cleaner. A restriction of airflow anywhere from the nozzle end of the vacuum up to and including the exit port can reduce performance.

How to guides

Setting up your Vacmaster for Wet or Dry Suction
Step-by-step guide to choosing, fitting and using the correct filters for both wet and dry cleaning tasks.

How to Guide - Setting up your Vacmaster for Wet or Dry Suction

Instruction Manuals for Discontinued Products

The following products are no longer available. Related consumables can be found on our website in the accessories section or by using the search feature of the website. For any parts not listed please contact the telephone helpline on 0191 654 0036.

Vacmaster Multi 20 | VQ1220PF
Vacmaster Quiet 20 PTO | VK1520SIWC
Vacmaster Quiet 50 | VK1650SWD
Vacmaster Quiet 30 PTO | VK1530SIWDC-T
Vacmaster Commercial HEPA 15 | VF1515HJ
Vacmaster Multi 15 | VQ1115P
Vacmaster Power 30 Fire Clean | VQ1530SFDC+12AD
Cleva Joey 14V | VSA1402UK
Cleva Joey 18V | VSA1802UK
Cleva Joey 21.6V Touch | VSA2110UK

Safety Notice

A safety notice was sent out to customers of the VSA1802UK and VSA2110UK in February 2019. If you have not received or responded to this notice please contact us. 

Contact Us

Please complete our contact form or email us at
Or if you would prefer to talk us, please call us on 0191 654 0036 between 9.30am and 4.30pm Monday to Thursday, 9.30am and 1pm on Fridays. We’re happy to help!