Guarantee

We take pride in engineering high quality, durable products. As such, all our all Vacmaster® and LawnMaster® machines are guaranteed against defects in workmanship and materials. This guarantee policy is free and provides benefits which are additional to your statutory rights as a consumer and does not affect your legal rights. Unless otherwise stated, Cleva Europe Ltd. Provides the following types of guarantee per product category.

Vacmaster® 


Vacmaster Domestic Guarantee:

This guarantee covers the product when used for domestic and personal use only, and does not cover usage for commercial or hiring applications. Any usage of the machine that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act. This product carries a limited 2-year guarantee against material and/or workmanship defects from the date of purchase. The guarantee covers replacement parts or replacement of the product (at the manufacturer’s discretion) within the guarantee period. All claims must be accompanied by a proof of purchase. This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance. This guarantee excludes the following consumable parts which may be affected by normal wear and tear; filter(s), dust bag and tool attachments. All claims must be accompanied by a proof of purchase.


Vacmaster Domestic Cordless Guarantee:

This guarantee covers the product when used for domestic, personal use only and does not cover usage for commercial or hiring applications. Any usage of the machine that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act. This product carries a limited 2-year guarantee against material and/or workmanship defects from the date of purchase. The guarantee covers replacement parts or replacement of the product (at the manufacturer’s discretion) within the guarantee period. The batteries and chargers carry a 2-year limited guarantee against defects in workmanship and materials from the date of purchase. All claims must be accompanied by a proof of purchase. This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance. This guarantee excludes the following consumable parts which may be affected by normal wear and tear; filter(s), dust bag and tool attachments. All claims must be accompanied by a proof of purchase.


Vacmaster Commercial Guarantee:

This guarantee covers the use of the product for commercial, industrial or rental use, which is stipulated by the usage of the machine on a property that operates as a business, or on behalf of an organisation. Any usage of the machine that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act.
This product carries a limited 1-year guarantee against material and/or workmanship defects from the date of purchase. The guarantee covers replacement parts or replacement of the product (at the manufacturer’s discretion within the guarantee period. All claims must be accompanied by a proof of purchase. This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance. This guarantee excludes the following consumable parts which may be affected by normal wear and tear; filter(s), dust bag and tool attachments. All claims must be accompanied by a proof of purchase.


Vacmaster Commercial Cordless Guarantee:

This guarantee covers the use of the product for commercial, industrial or rental use, which is stipulated by the usage of the machine on a property that operates as a business, or on behalf of an organisation. Any usage of the machine that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act. This product carries a limited 1-year guarantee against material and/or workmanship defects from the date of purchase. The guarantee covers replacement parts or replacement of the product (at the manufacturer’s discretion) within the guarantee period. The batteries and chargers carry a 1-year limited guarantee against defects in workmanship and materials from the date of purchase. All claims must be accompanied by a proof of purchase. This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance. This guarantee excludes the following consumable parts which may be affected by normal wear and tear; filter(s), dust bag and tool attachments. All claims must be accompanied by a proof of purchase.


Vacmaster Airmover Guarantee:

This manufacturer’s guarantee covers the replacement parts, or replacement of the purchased product for 5-years against material and/or manufacturing defects (at the manufacturer’s discretion). This guarantee comes into effect from the date of purchase and is valid for products used in domestic and commercial environments. Any use of the machine that deviates from its intended use and does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act. All claims must be accompanied by a proof of purchase. This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, repairs or alteration and lack of maintenance.


Vacmaster Household Guarantee:

This product carries a 2-year limited guarantee from the original date of purchase, which covers defects in materials and/or workmanship when used in normal domestic environments. Any use that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act. The manufacturer has the right to offer a suitable repair or replacement product/part at their discretion. This guarantee does not cover damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance. This guarantee excludes the following consumable parts which may be affected by normal wear and tear; filter(s), brush bar and tool attachments. All claims must be accompanied by a proof of purchase.

LawnMaster® 


LawnMaster Guarantee:

LawnMaster cordless garden power tools carry a 4-year limited guarantee which covers the bare tool only from the original date of purchase against defects in materials and/or workmanship when used in normal domestic environments. Any use that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act. The manufacturer has the right to offer a suitable repair or replacement product/part at their discretion. The batteries and chargers carry a 2-year limited guarantee against defects in workmanship and materials from the date of purchase. This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance. This guarantee excludes consumable parts which may be affected by normal wear and tear and are the responsibility of the customer. All claims must be accompanied by a proof of purchase.