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Discover all you need to know about the REi robotic vacuum cleaner and whether this is the right robot for your home. Learn how to set up, use and update your robot with instruction manuals, user guides, videos and FAQs.
1. Remove Protection
Before using the robot vacuum cleaner, remove the protective film or strip from the robot and charging base.
2. Install Side Brush
Your robot comes with two side brushes. One side brush needs to be installed on the bottom of the robot. The other one is a replacement part. To install, push the side brush into the square peg until it clicks into place.
3. Set-Up the Auto-Empty Charging Base
4. Charge the Robot
1) Connect Robot to Charging Base
NOTE: Ensure the robot is fully charged before first use.
NOTE: The robot will automatically return to the charging base when the remaining battery level is low.
After connecting the charging base to the power supply, place the robot in front of the charging base. Align the charging contact pins on the robot with the charging contacts on the charging base. The robot will turn on automatically.
NOTE: Ensure that there is nothing obstructing the connections which may prevent charging.
When the robot is attached to the charging base, the status indicator light on the charging base will be off. When the robot is not attached to the charging base, the status indicator light will be solid white.
2) Robot Status Indicator Light
When the robot is charging, the status indicator light will pulse white and orange. Once fully charged, the indicator light will illuminate white steadily.
Indicator Light Status:
White = Fully charged
Orange = Low power
Red = Error
Pulsing White/Orange = Charging
APP Set-up
1. Download the APP and Register
Search “Vacmaster” to download the App from the App Store (iOS) or Google Play (Android). Or scan the QR code.
Open the App to register an account.
2. Pair your Robot
NOTE: The Vacmaster robot vacuum cleaner only supports 2.4GHz Wi-Fi networks and is compatible with Apple iOS 13.0 and above & Android 7.0 and above. To ensure better connection quality, turn on the Bluetooth of your mobile phone.
3. Reset the Wi-Fi Connection
If the App cannot connect to the robot, try to reset the Wi-Fi connection.
Press and hold the power button and home button at the same time for 3 seconds until you hear the voice prompt. The indicator light starts to flash slowly, indicating that the robot is ready for pairing.
CAUTION: Do not use the robot when the dust bin is full.
CAUTION: Do not use the robot when the dust bin is full.
For best performance, clean the sensors and charging pins regularly. Wipe and clean with a soft dry cloth.
The status indicator light of the charging base shows the following status for the dust bag.
Indicator Light Status
Pulsing White = Emptying dust.
Solid Red = Dust bag is missing or top cover is not closed.
Slowly Flashing Red = Dust bag needs to be replaced.
If the air duct is blocked, the charging base indicator light will rapidly flash red. Clean it according to the following steps.
Genuine Vacmaster accessories and spare parts for your machine.
We stock a wide range of spare parts if you'd like to repair your machine, rather than replace it. If you can't find the part you are looking for in the accessories section above, please get in touch with us. For safety, certain parts may not be available individually, but as part of a combined unit.
Explore
Here are some handy how-to guides to help you keep your robot vacuum cleaner performing at its best. Open the links below to view the guides.
Read this guide for support with creating No Go Zones and Virtual Walls in the Vacmaster App.
Read this guide for support with editing and customising your home map in the Vacmaster App.
FAQ
No, the robot does not support 5.0 GHz wifi-connection. The robot only supports 2.4 GHz wifi-connection. Many modern routers can broadcast both 2.4GHz and 5GHz signals. Consult your router's manual or visit the manufacturer's website to determine if your router supports both bands.
The Vacmaster App is compatible with Apple iOS 13.0 and above & Android 7.0 and above.
In the Vacmaster app you can create No-Go Zones or Virtual Walls. These are restricted areas that your robot cannot enter. To set up a No-Go Zone or Virtual Wall in the app click on Map Edit, Restricted Area.
The side brush may be falling off due to hair wrapped around the joint. Clear the side brush and joint of any hair that is tangled. To reinstall push the side brush until you hear a click.
Enabling Black Ground Passability enhances the robot's recognition of black carpets. If disabled, it may mistake some black carpets for cliffs, affecting normal movement. Enabling it improves robot moveability.
Learn
Support
We’re here to empower you with the knowledge and solutions to make the most of your machine, and to support you when you just need a helping hand. Our friendly, UK based, customer service team are here to help.
This Vacmaster appliance comes with a 2-year guarantee.
Free and Fast Delivery:
We offer free delivery on all UK mainland orders* and free next working day delivery on all orders that include an appliance.
Orders for spare parts and accessories are despatched via a 48hr standard delivery service.
* Delivery charges apply for addresses in the Channel Islands, Northern Ireland, Isle of Scilly and Man.
Returns:
We hope that you are happy with your purchase but if that's not the case, unused, undamaged products can be returned for a refund within 30 days of receipt.
Our aim is to keep it personal. Our friendly UK based customer service team are there if you need a helping hand.
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