Guarantee

Cleva Europe Ltd takes pride in engineering high quality, durable products. As such, all Vacmaster® and LawnMaster® machines are guaranteed against defects in workmanship and materials. This guarantee policy is free and provides benefits which are additional to your statutory rights as a consumer and does not affect your legal rights.

Unless otherwise stated, Cleva Europe Ltd provides the following types of guarantees per product category.

Vacmaster® 

Domestic Wet & Dry Vacuum Cleaners

This guarantee covers the product for domestic and personal use only and does not cover usage for commercial or hiring applications. These products carry a limited* 2-year guarantee.

* Subject to guarantee terms and conditions.

Commercial Wet & Dry Vacuum Cleaners

This guarantee covers the use of the product for commercial, industrial or rental use, which is stipulated by the usage of the machine on a property that operates as a business, or on behalf of an organisation. These products carry a limited*¹ 1-year guarantee.

Please note, our 110v wet and dry vacuum cleaners have been designed to solely be used with 110v site transformers or attached directly to a 110-volt power supply. The use of 240v fly leads and step-down transformers are considered unauthorised use and will void this product guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Customer Rights Act.

* Subject to guarantee terms and conditions.

Air Movers

This manufacturer’s guarantee covers the replacement parts, or replacement of the purchased product for 5 years (2-year period in relation to Vacmaster Cardio54®).

* Subject to guarantee terms and conditions.

Floorcare Products

This guarantee covers the product for domestic and personal use only and does not cover usage for commercial or hiring applications. These products carry a limited*¹ 2-year guarantee.

A product which is part of the Vacmaster AllergenPro^™ range, carries an extended 1-year (12 months) which is applied on top of the initial manufacturer’s guarantee period upon registering the product, providing a total of 3 years (36 months) at no additional cost. The extended guarantee detailed is limited to residences within UK and Ireland. To register your product please visit; www.cleva-europe.com/register

* Subject to guarantee terms and conditions.

Cylinder Vacuum Cleaners

This guarantee covers the product for domestic and commercial use. This product carries a limited* 2-year guarantee.

* Subject to guarantee terms and conditions.

LawnMaster® 

All LawnMaster appliances, spare parts and accessories carry a limited* 2-year guarantee.

Any usage of the machine that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Consumer Rights Act.

This guarantee comes into effect from the date of purchase and covers against material and/or workmanship defects. The guarantee covers replacement parts or replacement of the product (at the manufacturer’s discretion) within the guarantee period. The manufacturer has the right to offer a suitable repair or replacement product/part at their discretion.

This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance.

This guarantee excludes consumable parts which may be affected by normal wear and tear unless they are faulty or damaged on receipt.

* Subject to guarantee terms and conditions.

Terms and Conditions

All claims must be accompanied by a proof of purchase.

This guarantee is only valid if purchased from an authorised stockist. Unauthorised stockists include, but not limited to: online auction sites, private sellers and those selling second-hand goods, refurbished products etc.

We reserve the right to withdraw warranty support if an appliance has been repaired or refurbished by a 3rd party.

Any usage of the machine that deviates from its intended use and that does not conform with the instruction manual is considered unauthorised use and will void this guarantee. Unauthorised usage releases the manufacturer from their legal liability but does not affect your statutory rights under the Consumer Rights Act.

This guarantee comes into effect from the date of purchase and covers against material and/or workmanship defects. The guarantee covers replacement parts or replacement of the product (at the manufacturer’s discretion) within the guarantee period. In line with our WEEE commitments, the manufacturer has the right to offer a suitable repair or replacement product/part at their discretion. Replacement spare parts issued under guarantee do not extend the original guarantee of the appliance, which commences from the date of purchase.

Replacement products and spare parts issued under guarantee will not extend the guarantee period of the original purchased appliance.

Replacement spare parts purchased will receive the same guarantee period as the original purchased appliance starting from the point of purchase.

Accessories not subject to wear and tear, for example batteries, remote controls, USB power bank adapters and peg driver tools receive a limited 2-year guarantee. For domestic use only.

This guarantee excludes (at the manufacturer’s discretion) damage resulting from direct or indirect abuse, negligence, product misuse, accidents, unauthorised repairs or alteration and lack of maintenance.

This guarantee excludes consumable parts which may be affected by normal wear and tear. This does not affect your statutory rights under the Consumer Rights Act.

* Subject to the above terms and conditions.

*¹ Exclusions apply – please contact our customer service team or visit the product's detail page for further information.