We are receiving an unprecedented number of emails and phone calls due to an increase in orders. We are working hard to answer your questions as quickly as possible. Please allow a few extra days for a reply. Thank you for bearing with us.


Product Support - For specialist information about many of the features on our products, as well as a range of guides to help you resolve common issues take a look at our Vacmaster product support or LawnMaster product support pages.


Order, Delivery and Payment - If you have a query about your order, delivery or our accepted forms of payment our FAQ page will have the answer! You can also use the search box above to find specific information from across the whole site.


Spares & Accessories - We ensure all our product's spare parts and accessories are available to buy or order directly from us from our dedicated Accessories page.


Contact Us

Please complete the form opposite or email us at
Or if you would prefer to talk us, please call us on 0191 654 0036 between 9.30am and 4.30pm Monday to Thursday, 9.30am and 1pm on Fridays. We’re here to help.