For every mess, there's a master.

Vacmaster Help and Support

We aim to provide as much information as possible to help you maintain the performance of your Vacmaster machine. If there is anything we don't cover here that you would like to know more about, please let us know and we'll add a guide to help you and others.

For purchasing accessories and commonly required spare parts, visit our accessories section. For anything you require that is not listed please contact us

Compatibility charts

Filters and Dustbags

Vacmaster have a wide range of replacement filters and dust bags, including washable and HEPA filters. To check which fit your Vacmaster vacuum cleaner please download our compatibility chart.


Vacmaster Filter and Dustbag Compatability Matrix Cleva UK 20160816

Self-help guides

Reduced suction performance

The most likely cause for a loss in suction is a blockage somewhere in the vacuum cleaner. A restriction of airflow anywhere from the nozzle end of the vacuum up to and including the exit port can reduce performance.

Self-help Guide - Reduced Suction Performance

How to guides

Setting up your Vacmaster for Wet or Dry Suction

Step-by-step guide to choosing, fitting and using the correct filters for both wet and dry cleaning tasks.

Setting up your Vacmaster for Wet or Dry Suction

How to use your Vacmaster Multipurpose Wet and Dry vacuum cleaner as a leaf blower

Quick and practical guide to leaf blowing and how you can use a wet and dry vacuum cleaner to speed up the task.

Leaf Blowing with your Vacmaster Multipurpose Wet and Dry Vacuum Cleaner

Contact Vacmaster Support

If you would like to get in touch, please email us at  Contacting us this way means we'll be able to reply to your question with useful images, links and instructions.

Prefer to talk to us over the phone? Then please call our Vacmaster helpline on 0191 654 0036.