Returns Policy

Returning Your Product

Returns are accepted. As the buyer, you have the right to return your purchase within 30 days after the day the item was received. To receive a refund, you must return the unused product and take responsibility for the return postage costs. Your original form of payment will be refunded upon safe receipt of the whole product in the original packaging. 

Before returning your product you must notify the reason for the return to Please include an order reference number or invoice number with the email and the returned product. 


 Products should be returned to:

Cleva Returns C/O The Storage Place

Brewery Lane


Tyne & Wear

NE10 0EY

This returns policy provides benefits which are additional to your statutory rights as a consumer and does not affect your legal rights.