Returns Policy

Returning Vacmaster Branded Products

Returns are accepted. As the buyer, you have the right to cancel your purchase within 14 days after the day the item was received. To receive a refund, you must return the product and take responsiblity for the return postage costs.

Before returning your product you must notify the reason for the return to sales@cleva-uk.com Please include an order reference number or invoice number with the email and the returned product. 

 

Returning Cleva Branded Products

Returns are accepted. We have a special 30 day trial period on all our Cleva cordless vacuum cleaners. 1 trial per household. If you are not satisfied with your cordless vacuum cleaner you can return it within 30 days of the purchase date for a full refund. To receive a refund, you must return the whole product and take responsiblity for the return postage costs.

Before returning your product please contact us as sales@cleva-uk.com  Please include your name, telephone number and an order reference number or invoice number. 

 

Products should be returned to:

Cleva Europe Ltd

G2 Stephenson
Prestwick Park
Prestwick
Newcastle upon Tyne
NE20 9SJ

This returns policy provides benefits which are additional to your statutory rights as a consumer and does not affect your legal rights.