IMPORTANT SAFETY WARNING
Product Name: Cleva Joey 18V
Model Number: VSA1802UK
Product Name: Cleva Joey 21.6V Touch
We have identified a manufacturing defect in a small number of our Joey cordless vacuum cleaners. This defect can cause an electrical component to fail, possibly causing a fire.
There have been no instances of injury or property damage, but for your safety, we are recalling all Joey VSA1802UK & VSA2110UK machines for a refund or replacement hand-held vacuum cleaner.
Please stop using your vacuum cleaner immediately.
If you no longer own this product and have passed it on to another user, please bring this notice to their attention.
Please contact us at firstname.lastname@example.org or 0191 654 0036 to arrange a full refund or request a replacement handheld vacuum cleaner. Please provide your name, email address, postcode, order reference if you still have it and your preference for a refund or replacement.
Replacement handheld units will be available from the 1st of May 2019.
At Cleva, we are committed to building high quality products that our customers can depend on for their excellent performance and durability.
To assure you of our rigorous quality assurance, this is the first time we have issued a product recall, out of the millions of appliances we have manufactured.
We apologise that it has been necessary to recall this product and for the inconvenience caused.